Now let's have a good summer!!
More positive news to write about as we end the second full week of indoor hospitality being able to open again. Most of our customers are now fully open and after such a turbulent time, it is a relief we have got to this position. The vaccines continue to be administered and news of Covid variants of course remain a concern, but there appears to be a united opinion that we are through the worst.
We have been extremely busy on all fronts, new installations, service calls and product development. Our recent installations have included an 18 site Café group, now boasting POS with integrated card payments from our partners over at Payment Sense, a children’s soft play site, a cocktail bar in Camden and a rather large holiday park to name a few. As any business who has worked with Qube before will know, our attention to detail in the programming and configuration of any system, alongside our onsite installation and training is our way of working. Regardless of the size of the project, it is so important that your POS works for you and lets you take your business forward. I will not berate the way other companies operate; they have their reasons but Qube will never adopt a “one box fits all” mentality to POS because I strongly believe it does not! Additionally, we will never ship boxes to site and expect our clients to install systems themselves. That is not really a service is it?!
As systems have been off for a while during Lockdown v3, our support calls have been on the up! We expected this and planned accordingly. I am pleased to write, every one of contracted customers opened with a working POS system on May 17th.
The MSD.POS product continues to go from strength to strength. This already boasts a seamless integration with its sister product the MSD.Cloud. We also have working sites operating with integrated online and table ordering through our partners Mobo2Go.
As mentioned in my last post, the new Uniwell HX-3500 looks rather nice! The first shipment of this product is marked for later this year. As we import direct from select manufacturers across the globe, we have suffered on occasion a delay in obtaining goods. Thankfully, everything appears to have settled down as we adjust our ordering to accommodate the longer lead times. It is probably as a result of Brexit but systems are improving all of the time and our adjustments have meant little to no impact for our clients.
We have been so busy recently, my father, who a lot of you will know – Jeff (now retired), has been sub-contracting for us to help out. I joined Qube in 2005 and worked with my Dad for well over a decade. I must say it has been so enjoyable working with him again and brought back some great memories. I recently found a photo of him programming some Tills in the late 80’s, early 90’s! I will share it in a post at some point this year.
Sending you all our best and here is to a good and hopefully sunny summer for us all.
Take care,
Dan
