Hi everyone, first and foremost, I hope you are all safe and well as these bizarre times roll on...
Some of my customers are reporting good levels of business, some less so. Geographically the U.K has varying states of the new Tiered system and whilst some of our customers have had to close, most, at the time of writing remain open.
Before I get into the main topic of this post, I just want to say a big thank you to those who have recently reviewed us on google. We have always been a company that strives to go the extra mile. I know it sounds cliche (I do not mean it to, but I know it does!) but it is what we’re all about at Qube and the Microtek Group.
More reviews are always welcome! Here is a short link - www.pop2.us/reviewqube
The Epos world is always changing, and we have made it our mission to follow the technology every single step of the way. I have noticed in the last 2 or 3 years the way in which a lot of Epos companies deal with their customers has changed dramatically. So many of our competitors are posting Epos systems for clients to install themselves! You do not meet the company representatives and have an actual account manager. It baffles me to be honest. I am proud of how we do things; our customers know they can trust us and that means everything to me.
Anyway, moving on. Whatever happens with Covid-19, your customers will still want to be fed and watered. So, making sure your company is in the best position possible to do this, is clearly especially important.
We have seen a big increase in customers offering takeaway services. The serving of pints, bottles of wine, homemade cottage pies and the famous British Roast are being served through Takeaway more than ever. It is not quite the same as sitting in your favourite pub or restaurant but its not a million miles away either!
Change and diversifying your business can be daunting and embracing new technology at the same time, can seem like you are taking on a lot. We do make this process seamless and take a lot of those fears away. So, if you are thinking about change, lets talk!
In other news this week some of our clients using integrated online ordering had intermittent problems with processing of payments. We conducted our usual diagnosis but quickly identified the issue was a generic problem. A colleague of mine put me onto a website that shows reported failed transaction in real time. It is extremely useful if you are having problems with Visa, Mastercard etc. Anyway, I thought it was so useful I wanted to share the links on here, they are –
https://downdetector.co.uk/status/visa/
https://downdetector.co.uk/status/mastercard/
It is worth adding these sites to your favourites and checking them should you encounter any problems with failed card transactions. Bear in mind it only indicates reported failures but if you see a spike in reports, you would be fair to assume there is a generic issue and not a local issue that is just having an impact on your business.
Take care everyone,
Dan
